Shipping and Delivery
We only ship within Brunei.
For orders below $500 SGD, the shipping cost is a flat fee of $50 SGD. For orders above $500 SGD, shipping is free!
Liability of FedEx for loss, damage or delay of your shipment is limited to the greater of about USD20 per kilogram or USD100 per shipment. For full insurance, kindly contact us for more information.
Shipping times depend on the shipping method you have selected at checkout. Your total shipping charges will be automatically computed at checkout prior to the completion of your order.
Each shipping method has its own restrictions and charges which will be applied to your order.
We have teamed up with FedEx for deliveries. A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel – regardless of its size.
Whilst the vast majority of orders are delivered within 1-2 working days – sometimes, however, there are circumstances beyond our control. Therefore, as a precaution, we kindly ask you to expect around 3-4 working days for your products to be delivered from the time of dispatch.
Once the order has been picked up by FedEx, to track your delivery please call FedEx’s customer service hotline at [223-3504/2213](http://www.fedex.com/bn/contact/index.html), or write in [here.](https://www.fedex.com/bn/contact/writefedex.html)
Delays in shipping are expected during holidays or peak period. Specific delivery timings are subject to availability, and there will be no guaranteed delivery time slots. The general waiting duration for your order to arrive is 4-5 working days from the time we have accepted your payment.